Never Miss an SLA Again.
BPOs lose contracts over 1% SLA misses. Alex ensures 100% answer rate across every client, campaign, and channel.
14 day free-trial. No credit card required.
Hear Atlas Handle Real Caller Calls
100% answer rate. 100% SLA compliance.
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SLA Misses = Lost Contracts
Your clients track every metric. One missed SLA can end a relationship. You need a backup that never fails.
Alex ensures 100% answer rate — across every client, every campaign, every channel — so you never miss an SLA and never lose a contract.
What Alex Does
Multi-Client Support
Configures separate AI agents for each client account or campaign while maintaining centralized oversight and analytics.
Tier 1 Automation
Handles FAQs, password resets, order status checks, and basic troubleshooting across industries — reducing manual workload for agents.
Live Agent Assist
Listens in real time, suggests next steps, retrieves customer data, and surfaces approved responses to boost agent productivity.
Performance Analytics
Delivers live dashboards tracking call volumes, resolutions, average handle time, and SLA performance for every campaign.
Quality and Compliance Monitoring
Transcribes calls, flags compliance gaps, and identifies coaching opportunities automatically.
Atlas Knows When to Get Your Agents
AI that knows its limits. When Atlas needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"Transferring a call for the HealthFirst campaign. Caller is asking about a coverage denial appeal — this is flagged as Tier 2 per client guidelines. I've verified member ID, captured denial reference number, and noted they've already called twice this week. Documented frustration level as high. Full transcript attached. Transferring to senior benefits specialist now."
Your staff never starts from zero.
Atlas escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how Alex supports multi-client operations, automates routine calls, and boosts agent efficiency.
How Alex Works
Detects whether the inquiry belongs to client A, B, or C — automatically applying the right brand voice, scripts, and workflows.
"I'm calling about my shipment from Greenwave Electronics"
Detects whether the inquiry belongs to client A, B, or C — automatically applying the right brand voice, scripts, and workflows.
"I'm calling about my shipment from Greenwave Electronics"
Results From BPOs Like Yours
"We bid on a contract requiring 99.5% answer rate — our historical was 97%. AI overflow got us to 100%. We won the contract and added $1.2M annual revenue. ROI was immediate."
— CEO
Premier Contact Solutions · Philippines + US hybrid
450 seats, 12 client campaigns
97%→100%
Answer Rate
$1.2M
Contract Won
Zero
SLA Penalties
After-hours patient overflow
New service line generating $40K/month
Peak volume handling
35% fewer seasonal hires needed
Tier 1 automation
Cost per contact reduced 40%
Your Operations: Before & After
WITHOUT Atlas
Overnight shift. 3 agents for 5 client campaigns. SLA at risk.
Peak hours start. Abandon rate climbing. Client complaining.
Agent called in sick. No backup. Coverage gap.
New campaign launching. Not enough trained agents.
SLA breach on 2 campaigns. Penalty fees incoming.
Client call: "Your answer rate was 94% this month. We need 99%."
Total Missed: SLA breaches daily
Lost: $20K+ monthly penalties
Clients frustrated, contracts at risk, constant firefighting
WITH Atlas
Atlas handles overnight overflow. 100% answer rate. Agents focus on complex.
Atlas absorbs peak surge. Zero abandons. Agents handle escalations.
Agent out sick. Atlas fills gap. No coverage issues.
New campaign live immediately. Atlas trained in minutes.
100% SLA across all campaigns. Zero penalties.
Client call: "Your answer rate was 100%. Let's discuss expanding."
Total Missed: Zero SLA breaches
Captured: $20K+ penalties eliminated
100% SLA, clients expanding, predictable operations
Why BPOs Use Alex
Missed Tickets
Every client request is handled instantly, no matter the campaign load.
Average Handle Time
Tier 1 tasks resolved automatically, freeing agents for complex issues.
Brand Consistency
Each client's workflows, tone, and policies are followed perfectly.
Accuracy
Interactions are logged automatically with zero data loss.
How Atlas Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Atlas |
|---|---|---|---|
| Answer calls | |||
| 100% SLA | 95-98% | Varies | Guaranteed |
| Surge capacity | Limited | Limited | Unlimited |
| Multi-client | Retraining | Instant switch | |
| Overnight coverage | 3x cost | Included | Included |
| Ramp time | 4-6 weeks | Weeks | Same day |
| Attrition impact | Constant | None | None |
| Setup cost | High | Medium | Low |
| Monthly cost | $2500/seat | $500-1500 | Usage-based |
Connected to Everything That Matters
Alex integrates with major CRMs, telephony, and ticketing systems such as Zendesk, Five9, Freshdesk, Salesforce Service Cloud, and Genesys. He syncs with call recordings, transcripts, and client databases to deliver unified visibility and compliance. Setup is guided, version-controlled, and built for multi-client scalability.
Zendesk
Five9
Freshdesk
Salesforce Service Cloud
Genesys
Nice CXone
Twilio
RingCentral
HubSpot Service Hub
Intercom
Talkdesk
Zoho Desk
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to meet your compliance requirements.
Privacy Settings
Role-Based Access
Separate client data access and permissions by account
Data Encryption
Secure communication and storage for all client and customer data
Compliance
Supports SOC 2, GDPR, HIPAA, and ISO 27001 standards
Retention Policies
Configurable per client to align with individual data policies
Audit and Rollback Controls
Track changes and safely revert configurations at any time
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Atlas doesn't guarantee 100% answer rate and eliminate SLA penalties within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
answer rate guaranteed — across every client and campaign
SLA miss is all it takes to lose a contract — prevent it entirely
reduction in agent workload with AI handling tier-1
coverage across every channel without proportional hiring
contracts lost to missed SLAs with AI backup
Pricing That Scales With Your Operation
Start with the plan that fits your client load and campaign complexity.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Atlas learns your client campaigns, scripts, and escalation rules.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your phone (5 minutes)
Forward overflow or add as parallel capacity. We guide you step by step.
Go live (optional: shadow mode first)
Start handling calls. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows answer rate, SLA compliance, and volume handled.
Questions? Our team is here. Live chat, email, or phone.
Trusted By BPOs Nationwide
4.9
G2 Rating
SOC 2
Type II
PCI-DSS
Compliant
HIPAA
Compliant
Best AI for BPOs
G2 Winter 2026
"Best AI voice solution for BPOs — G2 Winter 2026 Report"
Ready to Guarantee 100% Answer Rate?
One missed SLA can cost you a contract. Alex ensures that never happens.
14 day free-trial. No credit card required.