Never Miss a Booking Again.
67% of travelers book with whoever answers first. Sofia responds instantly to reservations, changes, and concierge requests 24/7.
14 day free-trial. No credit card required.
Hear Sofia Handle Real Guest Calls
Bookings confirmed. Changes handled. Guests taken care of.
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Speed Wins in Travel
Travelers are comparing options in real-time. Miss the call, lose the booking — it's that simple.
Sofia answers instantly — reservations, changes, concierge requests — so you capture the booking before travelers move on to the next option.
What Sofia Does
Reservation Management
Automates bookings, modifications, and confirmations. Guests can reserve, upgrade, or change rooms anytime without waiting on hold.
Cancellations and Refunds
Handles cancellations quickly, verifies refund eligibility, and offers alternatives or rebooking options to retain revenue.
Special Requests
Captures and processes amenity requests, travel preferences, or add-ons like airport transfers or late checkout automatically.
Loyalty and Rewards
Provides real-time points balance, redemption options, and personalized offers to strengthen retention and brand loyalty.
Guest Communication
Keeps guests informed with proactive notifications about itineraries, check-in times, and policy updates.
Sofia Knows When to Get Your Concierge
AI that knows its limits. When Sofia needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"I have the Thompson family on the line. They're arriving tonight but their flight was delayed 4 hours. They're asking if late check-in is possible and if the restaurant can hold their dinner reservation. Confirmation #TH8847, suite 412, Diamond member. They sound tired but understanding. Transferring to front desk now."
Your staff never starts from zero.
Sofia escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how Sofia handles reservations, itinerary updates, and upselling in real time.
How Sofia Works
Identifies whether the guest needs a new booking, change, or special request through natural conversation.
"Can I add another night to my stay?"
Identifies whether the guest needs a new booking, change, or special request through natural conversation.
"Can I add another night to my stay?"
Results From Properties Like Yours
"We were losing bookings to OTAs because we couldn't answer the phone fast enough. Now we answer every call, book direct, and keep the commission. We're up $180K in direct bookings this year."
— General Manager
Coastal Inn & Suites · Florida Gulf Coast
120 rooms, seasonal peaks
100%
Answer Rate
$180K
Direct Booking Increase
15%
Less OTA Dependency
Concierge-style AI for guest requests
4.9-star rating maintained with less staff
Last-minute booking calls
After-hours bookings up 67%
Reservation modifications
Staff time on rebookings reduced 70%
Your Front Desk: Before & After
WITHOUT Sofia
8 overnight calls to voicemail. Potential bookings lost.
Guest at desk needs help. Phone rings.
Booking change request. 15 minutes on phone. Other calls waiting.
"What's your cancellation policy?" call. 5 minutes to explain.
Shift change. Phone coverage gap.
After hours. Potential booker calls. Voicemail. They book with competitor.
Total Missed: 10+ calls
Lost: $5,000 lost bookings
Lost bookings, interrupted service, OTA dependency
WITH Sofia
Sofia answered all 8. 3 bookings confirmed. Early wake-up calls handled.
Sofia answers. Takes reservation. Guest gets full attention.
Sofia handled change request. Updated system. Guest notified. 2 minutes.
Sofia explains policy, offers to hold dates, sends confirmation. 90 seconds.
Sofia always on. Zero gaps.
Sofia answers. "One ocean-view room left. Want me to hold it?" BOOKED.
Total Missed: 0 calls
Captured: $5,000 captured
Direct bookings captured, guests get attention, 24/7 coverage
Why Hospitality Brands Use Sofia
Missed Bookings
Every inquiry is answered instantly, even after hours.
Response Time
Guests confirm, cancel, or modify reservations immediately.
Consistent Service
Policies, pricing, and promotions stay accurate across all channels.
Guest Satisfaction Tracking
Feedback is captured automatically, improving retention and brand trust.
How Sofia Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Sofia |
|---|---|---|---|
| Takes messages | |||
| Books rooms | |||
| Checks availability | |||
| Handles modifications | |||
| Captures special requests | |||
| Natural voice | |||
| 24/7 booking | |||
| PMS integration | |||
| Setup time | Days | Weeks | 5 min |
| Monthly cost | $800-1500 | $500-1500 | Usage-based |
Connected to Everything That Matters
Sofia integrates with leading hospitality and travel platforms including Oracle Opera, Cloudbeds, Amadeus, Sabre, and Salesforce Hospitality Cloud. She connects booking, CRM, and communication systems to provide a seamless experience across channels. Setup is guided and fully versioned to ensure secure and reliable implementation.
All integrations use secure API connections with version control and rollback capabilities for peace of mind.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to protect guest data and meet hospitality compliance requirements.
Privacy Settings
Secure Authentication
Multi-layer verification for payments, reservations, and loyalty accounts
Data Encryption
All guest and payment data are encrypted in transit and at rest
Compliance
Meets PCI-DSS, GDPR, and hospitality privacy standards globally
Retention Policies
Configurable data retention and redaction settings to protect guest information
Rollback and Audit Controls
Preview and revert automation changes safely before going live
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Sofia doesn't increase direct bookings and guest satisfaction within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
of calls answered — no more missed reservation requests
of travelers book with whoever answers first
increase in direct bookings through 24/7 availability
coverage for reservations, changes, and concierge requests
boost in ancillary revenue through intelligent upselling
Pricing That Scales With Your Property
Start with the plan that fits your guest volume and expand as your brand grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Sofia learns your rooms, rates, amenities, and policies.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your phone (5 minutes)
Forward calls or port your number. We guide you step by step.
Go live (optional: shadow mode first)
Start answering calls. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows calls, bookings, and direct revenue.
Questions? Our team is here. Live chat, email, or phone.
Trusted By Hospitality Properties Nationwide
4.9
G2 Rating
SOC 2
Type II
PCI-DSS
Compliant
Best AI for Hospitality
G2 Winter 2026
"Best AI voice solution for hospitality — G2 Winter 2026 Report"
Ready to Stop Losing Bookings to Slow Response?
Every missed call is a trip booked with someone else. Sofia ensures that never happens.
14 day free-trial. No credit card required.