Never Miss a Subscriber Call Again.
Telecom has the highest churn rate of any industry. Lian answers every call — billing, outages, upgrades — 24/7.
14 day free-trial. No credit card required.
Hear Jordan Handle Real Subscriber Calls
Every call answered. Even during outages.
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Bad Experiences = Canceled Subscriptions
Telecom customers have options. Two bad experiences and they're gone — often to a competitor offering the same service.
Lian answers every call instantly — billing, outages, upgrades — so one bad experience doesn't become the cancellation call.
What Lian Does
Call Routing
Directs callers to the right department or agent instantly based on intent, language, or account type.
Technical Support
Automates troubleshooting for connectivity and device setup. Guides customers through common fixes before escalation.
Billing and Payments
Provides account balances, due dates, and secure payment processing — reducing billing calls and improving customer trust.
Plan Upgrades and Retention
Identifies upsell opportunities during billing or support conversations. Offers personalized plan upgrades based on usage and customer history.
Transcription and Analytics
Transcribes calls in real time, flags at-risk customers, and delivers insights to improve call center performance.
Jordan Knows When to Get Your Representatives
AI that knows its limits. When Jordan needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"I have the Morrison household calling about canceling their service after 8 years. They're frustrated about the third outage this month. I've acknowledged the issue, noted their account history, and confirmed they're month-to-month with no penalty. They mentioned a competitor offered a lower rate. High-value retention opportunity — $180/month. Transferring to retention team now."
Your staff never starts from zero.
Jordan escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how Lian handles technical support, billing inquiries, and real-time routing with ease.
How Lian Works
Detects customer intent through natural language understanding and classifies the call type instantly.
"My internet is down again."
Detects customer intent through natural language understanding and classifies the call type instantly.
"My internet is down again."
Results From Providers Like Yours
"Outage calls used to crash our system — 400 calls in an hour, 3 agents. Now AI handles the surge, gives status updates, and logs outage reports. Customer complaints to the PUC dropped 70%."
— VP of Operations
Regional ISP · Midwest (3-state coverage)
28,000 subscribers
Unlimited
Surge Capacity
70%
Fewer PUC Complaints
Zero
Busy Signals
Plan changes and billing
50% call volume reduction
Support ticket creation
First-call resolution up 40%
Retention conversations
Save rate improved 25%
Your Call Center: Before & After
WITHOUT Jordan
Outage hits. Calls start flooding in. Night shift is 2 people.
400 calls in queue. 45-minute wait times. Customers furious.
Simple billing question. 10 minutes because caller venting about outage.
Cancellation call. No time to save them. Lost $180/month customer.
PUC complaint filed. Customer couldn't get through.
Team exhausted. 50 calls still in queue.
Total Missed: Hundreds during surges
Lost: PUC complaints, lost customers
Overwhelmed, customers angry, complaints filed
WITH Jordan
Jordan handles outage calls. Provides status updates. Logs reports.
Jordan absorbed the surge. Zero hold time. Status updates automated.
Jordan handles billing in 3 minutes. Clean, efficient.
Jordan flags cancellation as retention opportunity. Warm transfer with context.
Every call answered. Zero PUC complaints.
Team handled complex issues only. Queue clear. Morale intact.
Total Missed: 0 calls
Captured: Customers retained, complaints eliminated
Surges handled, team focused, customers informed
Why Providers Use Lian
Missed Calls
Every customer is answered instantly, even during high-volume hours.
Resolution Time
Routine requests are resolved faster without manual handling.
Transcript Accuracy
Conversations are logged and searchable for compliance and quality assurance.
Retention Tracking
AI flags high-risk customers in real time to enable proactive outreach.
How Jordan Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Jordan |
|---|---|---|---|
| Takes messages | |||
| Outage status updates | |||
| Billing questions | |||
| Plan changes | |||
| Surge capacity | Limited | Limited | Unlimited |
| Retention flagging | |||
| Natural voice | |||
| CPNI compliant | |||
| Setup time | Days | Weeks | 5 min |
| Monthly cost | $1500-3000 | $500-2000 | Usage-based |
Connected to Everything That Matters
Lian integrates with leading telecom and contact center systems like Genesys, Five9, Twilio, Zendesk, and Salesforce. She connects with your billing, CRM, and network tools to ensure seamless handoffs and consistent data flow. Setup is guided and version-controlled for compliance and stability.
All integrations use secure APIs with version control and compliance tracking. Updates are tested and deployed with full rollback capability.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to protect customer data and meet telecom compliance requirements.
Privacy Settings
Secure Authentication
Role-based access for agents and encrypted identity verification for customers
Data Encryption
All calls, transcripts, and payment details are encrypted in transit and at rest
Retention Policies
Configurable transcript and log retention settings with automated redaction
Compliance
Supports SOC 2, GDPR, and CCPA compliance for call and customer data handling
Audit and Rollback
Pre-deployment testing and full traceability for every workflow and integration
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Jordan doesn't eliminate hold times during surges within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
of subscriber calls answered — no more hold music
bad experiences is all it takes to lose a customer — prevent the first
reduction in churn through faster, consistent support
availability for billing, outages, and service questions
lower cost per support ticket with AI-powered routing
Pricing That Scales With Your Operation
Start with the plan that fits your contact center size and scale as your customer base grows.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Jordan learns your plans, coverage areas, and policies.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your phone (5 minutes)
Forward calls or port your number. We guide you step by step.
Go live (optional: shadow mode first)
Start answering calls. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows calls, issues resolved, and hold time eliminated.
Questions? Our team is here. Live chat, email, or phone.
Trusted By Communications Providers Nationwide
4.9
G2 Rating
SOC 2
Type II
CPNI
Compliant
Best AI for Telecom
G2 Winter 2026
"Best AI voice solution for telecom — G2 Winter 2026 Report"
Ready to Stop Losing Subscribers to Bad Experiences?
Every bad experience is a subscriber considering cancellation. Lian ensures it never gets that far.
14 day free-trial. No credit card required.