Never Miss a Customer Again.
53% of shoppers abandon purchases without quick answers. Riley responds instantly to order status, returns, and product questions 24/7.
14 day free-trial. No credit card required.
Hear Olivia Handle Real Customer Calls
Questions answered before they abandon cart.
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Unanswered Questions = Abandoned Carts
Customers have questions at checkout. If you're not there to answer, they leave — and buy from a competitor.
Riley answers instantly — order status, product questions, returns — so customers get answers at the moment of decision, not after they've already bounced.
What Riley Does
Order Tracking
Provides real-time updates on shipping status, delivery dates, and order confirmations directly from your logistics systems.
Returns and Exchanges
Automates return eligibility checks, generates RMAs, and communicates policies clearly to reduce confusion and back-and-forth.
Product Recommendations
Suggests complementary products based on purchase history, boosting basket size and increasing lifetime value.
Order Modifications
Assists with address changes, payment updates, and shipping method adjustments before dispatch.
Customer Feedback
Collects post-purchase feedback and reviews, feeding insights into your CRM or marketing platform for optimization.
Olivia Knows When to Get Your Team
AI that knows its limits. When Olivia needs backup, handoffs are seamless — with full context, so your team never starts from zero.
"I have David Chen calling about order #EC-445521. He received a damaged item — sent photos via text showing cracked screen on arrival. He's a repeat customer with 12 orders this year. Asking for replacement with expedited shipping. Product is currently in stock. He's frustrated but polite. Transferring to customer care manager now."
Your staff never starts from zero.
Olivia escalates when:
You Control the Rules
Define exactly what triggers a handoff. Update anytime, no code needed.
Smart Routing
Calls go to the right person — by department, skill, availability, or your custom rules.
Full Context Included
Transcript, customer info, sentiment, and summary. Your team picks up where AI left off.
See It In Action
Watch how Riley manages real-time order tracking, return flows, and upselling during customer interactions.
How Riley Works
Detects customer intent — whether tracking, return, or product inquiry — and retrieves relevant order information automatically.
"Where's my order?"
Detects customer intent — whether tracking, return, or product inquiry — and retrieves relevant order information automatically.
"Where's my order?"
Results From Brands Like Yours
"Cart abandonment was killing us — 73% of carts abandoned, most with unanswered questions. AI chat answers instantly now. We recovered $840K in carts last quarter alone."
— Head of E-commerce
PetSupply Direct · National DTC brand
$12M annual revenue
$840K
Carts Recovered/Quarter
73%→58%
Abandonment Rate
20%
Support Cost
Sizing questions before purchase
Returns reduced 25%
Order tracking automation
WISMO calls eliminated
Subscription modifications
Churn from "couldn't reach support" → 0%
Your Support Team: Before & After
WITHOUT Olivia
Customer has sizing question. Abandons cart.
47 "Where's my order?" emails from overnight. Start digging through tracking numbers.
Return request. 10 minutes to explain policy, create label, process.
Product question on bestseller. Customer ready to buy. Chat wait time: 8 minutes.
Billing dispute. Need to look up order, investigate, respond. 20 minutes.
400% volume spike. Team drowning. Response times 24+ hours.
Total Missed: Hundreds of carts
Lost: $50K+ lost revenue
Abandoned carts, WISMO flood, holiday burnout
WITH Olivia
Olivia answers via chat. Question answered. Cart completed.
Olivia already sent proactive tracking updates. 40 of those emails never sent.
Olivia verified purchase, explained policy, sent return label. 2 minutes. You just approved.
Olivia answered in 5 seconds. Confirmed compatibility. Upsold the accessory.
Olivia pulled order history, identified issue, flagged for refund. You approve with one click.
Olivia handles 70% instantly. Team focuses on complex issues. Same-day response maintained.
Total Missed: 0 abandoned questions
Captured: $50K+ recovered
Carts recovered, proactive updates, team protected
Why Retailers Use Riley
Missed Inquiries
Every customer gets an instant response, even during peak hours.
Resolution Time
Riley answers most post-purchase questions immediately.
Consistent Messaging
Product info, policy details, and updates are accurate across every channel.
Satisfaction Tracking
Feedback is captured automatically, giving teams clear performance insights.
How Olivia Compares
See why businesses choose AI over traditional answering services
| Feature | Answering Service | Other AI | Olivia |
|---|---|---|---|
| Takes messages | |||
| Checks inventory | |||
| Order tracking | |||
| Handles returns | |||
| Cart recovery | |||
| Natural voice | |||
| Shopify integration | |||
| Holiday scale | |||
| Setup time | Days | Weeks | 5 min |
| Monthly cost | $500-1200 | $400-1500 | Usage-based |
Connected to Everything That Matters
Riley integrates with Shopify, Magento, WooCommerce, BigCommerce, ShipStation, Gorgias, and Zendesk. She syncs across inventory, logistics, CRM, and analytics platforms to provide seamless, real-time customer experiences. Deployment is guided and version-controlled for reliability and compliance.
Riley connects to your existing tech stack through secure APIs and webhooks. Set up is guided, and all integrations are version-controlled for stability.
Safety, Privacy, and Controls
Enterprise-grade security with granular controls to protect your customers and meet compliance requirements.
Privacy Settings
Role-Based Access
Limit access to customer data by department or agent role
Data Encryption
Protects all customer communication and transaction data in transit and at rest
Retention Policies
Configurable timelines for order, chat, and return data retention
Compliance Support
GDPR and CCPA-compliant logging and data handling
Rollback Controls
Preview automation workflows before launch and revert instantly if needed
"But What About..."
Common questions answered before you ask
Zero Risk. Seriously.
14-Day Free Trial
Full access, no restrictions
No Credit Card to Start
Try before you pay
Cancel Anytime, One Click
No contracts, no penalties
If Olivia doesn't reduce cart abandonment and WISMO calls within 14 days, just turn it off. No charge, no awkward sales call, no hard feelings.
We're confident because we've seen it work 1,000+ times.
Outcomes You Can Expect
of customer questions answered — no more abandoned carts
of shoppers saved who would have abandoned without quick answers
lift in average order value through instant product recommendations
availability for orders, returns, and product questions
reduction in order status inquiries with proactive updates
Pricing That Scales With Your Store
Choose the plan that fits your transaction volume and customer engagement goals.
SMB
Automate daily operations in under 2 minutes.
Perfect for small teams that want instant AI voice automation without setup hassles.
AI Voice Agents
Talk to customers automatically
Workflow Builder
Design call flows visually
App Integrations
Connect your favorite tools
Multi-Call Handling
Answer many calls at once
Smart Knowledge Base
Pulls answers from your info
Complete Voice Platform
Everything to launch in minutes
Agency
White-label and resell agentic AI at scale.
Ideal for marketing, CX, or automation agencies building AI-powered client offerings.
Includes all SMB features, plus:
White-Label Setup
Your brand, your platform
Client Management
Unlimited client accounts
Growth Tools
Built-in analytics & templates
Priority Support
Direct help from our team
High-Volume Calls
Scales for large campaigns
Enterprise
Tailored deployments with full compliance and support.
For large organizations requiring dedicated architecture, integrations, and enterprise-grade SLAs.
Includes all Agency features, plus:
Custom Integrations
Built for your tech stack
Enterprise Security
SOC2, HIPAA, GDPR ready
Dedicated Expert
Your own solution architect
Guaranteed Uptime
99.9% reliability SLA
Custom Dashboards
Tailored reports & insights
What Happens After You Click "Get Started"
Enter your website (60 seconds)
Olivia learns your catalog, policies, and shipping info.
Test a call (2 minutes)
Call your new AI line. Hear exactly how it sounds.
Connect your channels (5 minutes)
Add to chat, phone, or email. We guide you step by step.
Go live (optional: shadow mode first)
Start answering inquiries. Adjust settings anytime.
See results (within 24 hours)
Dashboard shows chats, tickets deflected, and cart recoveries.
Questions? Our team is here. Live chat, email, or phone.
Trusted By E-commerce Brands Nationwide
4.9
G2 Rating
SOC 2
Type II
PCI-DSS
Compliant
Best AI for E-commerce
G2 Winter 2026
"Best AI voice solution for e-commerce — G2 Winter 2026 Report"
Ready to Stop Losing Sales to Unanswered Questions?
Every unanswered question is an abandoned cart. Riley ensures that never happens.
14 day free-trial. No credit card required.